Frequently Asked Question

A recurring donation was unsuccessful, what should I do?


If the recurring donation was charged via credit card it will be automatically retried 3, 5 and 7 days after the scheduled date. For example, if there were insufficient funds on the card at the scheduled time, you can just add funds to the card and wait a few days. If all retries fail, your recurring donation will be cancelled.

If your card has expired, or is about to expire, you should instead update your billing details.

Still have questions?

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